Frequently Asked Questions (FAQ)

1. Are your jewelry products authentic?

Yes, all our jewelry pieces are crafted using genuine materials and undergo strict quality checks. Applicable products are accompanied by authenticity or certification documents.

2. Do you offer customization services?

Yes, we offer customization and personalization services for selected products, including engraving, custom designs, and made-to-order jewelry. Please contact our customer support team for more details.

3. How can I determine my ring size?

You can refer to our Ring Size Guide available on the website or visit one of our stores for professional sizing assistance.

4. How long does it take to process an order?

Standard orders are typically processed within 1-3 business days. Customized or personalized jewelry may require additional processing time.

5. How can I track my order?

Once your order has been shipped, you will receive an email or SMS containing tracking details. You can use the provided tracking number to monitor your shipment status.

6. What payment methods do you accept?

We accept major credit cards, debit cards, net banking, UPI, digital wallets, and other secure payment methods available during checkout.

7. Do you provide international shipping?

Yes, we offer international shipping to selected countries. Shipping charges, customs duties, and delivery timelines may vary depending on the destination.

8. Can I cancel or modify my order?

Orders can usually be canceled or modified before they are processed or shipped. Customized and personalized orders cannot be canceled once production has begun.

9. What is your return and exchange policy?

Eligible products may be returned or exchanged within the specified return period, provided they are unused and in their original condition. Please refer to our Shipping and Return Policy for complete details.

10. Are customized or engraved products returnable?

No, customized, personalized, or engraved jewelry items are generally non-returnable and non-refundable unless they arrive damaged or defective.

11. How should I care for my jewelry?

To maintain its beauty, store your jewelry in a clean, dry place and avoid contact with perfumes, chemicals, lotions, and excessive moisture. Regular cleaning is recommended.

12. Do your products come with a warranty?

Warranty coverage depends on the specific product. Please review the product details or contact customer support for warranty information.

13. Is my payment information secure?

Yes, all payments are processed through secure and encrypted payment gateways to ensure the safety and confidentiality of your information.

14. How can I contact customer support?

You can contact our customer support team via phone, email, live chat, or through the Contact Us page on our website. Our team will be happy to assist you.

15. Can I visit a physical store before making a purchase?

Yes, you can visit any of our stores or authorized retailers to explore our collections and receive personalized assistance. Please use our Store Locator to find the nearest location.