Shipping and Return Policy

At our store, we are committed to delivering your jewelry safely and efficiently while ensuring a seamless shopping experience. Please review our Shipping and Return Policy carefully.

Shipping Policy

Order Processing

All orders are processed within 1-3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Customized, personalized, or made-to-order jewelry may require additional processing time. The estimated production and delivery timeline will be communicated at the time of purchase.

Shipping Charges

We offer complimentary shipping on eligible orders. Any applicable shipping charges will be displayed during the checkout process before payment is completed.

Delivery Timeline

Estimated delivery times may vary depending on your location, product availability, and courier service.

• Domestic Orders: Typically delivered within 3-7 business days.

• International Orders: Typically delivered within 7-15 business days.

Please note that delivery timelines are estimates and may be affected by unforeseen circumstances such as weather conditions, customs clearance, or courier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. You can use the tracking information to monitor the status of your shipment.

Shipping Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided during checkout.

Delivery Attempts

Courier partners may make multiple delivery attempts. If the package remains undelivered after repeated attempts, it may be returned to us. Additional shipping charges may apply for reshipment.

Return Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the following conditions.

Return Eligibility

Products may be returned within 7 days of delivery, provided that:

• The product is unused, unworn, and in its original condition.

• The original packaging, invoice, certificates, tags, and accessories are included.

• The product does not show signs of alteration, damage, or misuse.

Non-Returnable Items

The following products are not eligible for return or exchange:

• Customized or personalized jewelry.

• Engraved products.

• Made-to-order items.

• Earrings due to hygiene reasons.

• Products purchased during clearance or final sale promotions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery along with photographs of the product and packaging.

Upon verification, we will arrange for a replacement, exchange, or refund as applicable.

Refund Process

Once the returned item is received and inspected, eligible refunds will be processed to the original payment method within 7-10 business days.

Shipping charges, gift wrapping fees, and other service charges are generally non-refundable unless the return is due to our error.

Exchange Policy

Eligible products may be exchanged for another item of equal or higher value, subject to stock availability. Any price difference must be paid by the customer at the time of exchange.

Contact Us

If you have any questions regarding shipping, returns, or exchanges, please contact our customer support team. We are always happy to assist you.